LEGAL
Terms of Service
Effective 14 August 2026
These Terms of Service apply to websites, workshops, consulting, software demonstrations and implementation services provided by Selphia Collective Pte. Ltd., trading as The AI Burrow (“we”, “us”). By using a service, you agree to these terms and any written proposal, order form or statement of work that applies to it.
Our services
We provide AI workshops, consulting, workflow design, software prototypes and implementation services. Specific deliverables, fees, timelines, support and acceptance criteria are agreed separately. A proof of concept or demonstration is not a production service unless we expressly agree otherwise in writing.
Your responsibilities
You must provide accurate information, maintain control of your accounts and credentials, obtain any notices and consents required for your communications, and use the services only for lawful purposes. You must not use a service for spam, deception, harassment, unlawful surveillance, prohibited content or attempts to bypass platform safeguards.
WhatsApp and third-party platforms
A service may connect to Meta’s WhatsApp Business Platform or other third-party services. Your use of those services remains subject to their own terms and policies. You are responsible for your WhatsApp Business Account, message templates, recipient opt-in, messaging practices and compliance with applicable laws. Third-party availability, review decisions and account restrictions are outside our control.
AI-assisted features
AI-generated output may be incomplete or incorrect and should be reviewed before it is relied on or sent. You remain responsible for decisions, communications and actions taken using AI-assisted features. Do not submit information you are not authorised to process.
Data and privacy
Our handling of personal data is described in our Privacy Policy. Where we process data for a business customer, that customer remains responsible for its instructions, legal basis and end-user communications. Deletion requests can be made using our Data Deletion instructions.
Intellectual property
Each party keeps ownership of material it owned before an engagement. Ownership and permitted use of custom deliverables are governed by the applicable written proposal or statement of work. We retain our general methods, tools, templates and know-how, excluding your confidential information.
Fees and cancellation
Fees, payment dates, rescheduling, cancellation and refund terms are stated at booking or in the applicable written agreement. Unless stated otherwise, fees already earned for delivered work are not refundable.
Availability and liability
Services are provided with reasonable care, but we do not promise uninterrupted or error-free operation. To the extent permitted by law, neither party is liable for indirect or consequential loss. Our total liability relating to a paid service will not exceed the fees paid for that service during the six months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot legally be excluded.
Suspension and termination
We may suspend or end access where reasonably necessary to address non-payment, security risk, unlawful use or a breach of these terms. Provisions intended to survive termination, including payment, confidentiality, intellectual property and liability provisions, will continue to apply.
Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, unless a written agreement states otherwise.
Contact
Questions about these terms can be sent to hello@theaiburrow.xyz or to Selphia Collective Pte. Ltd., 391 Upper Paya Lebar Road, #03-06, Evania, Singapore 534981.